Most failures in software usability can be attributed to poor decisions at the executive level, which are promulgated due to a culture of silence. Developers and designers should be encouraged to think critically about their work and be provided with official channels for expressing their opinions (in a non polemic manner).
The greatest engineering feats are the ones we don’t notice. The hallmark of a great designer is his ability to translate complexity into simplicity. The automatic transmission in a car represents significantly more engineering effort than a manual transmission, but it positively transforms the average user experience. The best consumer electronics always focus on hiding complexity, not showcasing it.
On February 20, 1939, over 20,000 American supporters of the Nazi party packed Madison Square Garden in New York City. They anxiously awaited the appearance of Fritz Julius Kuhn, the newly anointed American Führer of the German-American Bund. The event took place two days before George Washington’s birthday and a 30-foot-high portrait of the first president (who was described by Fritz as the first Fascist) hung behind the podium along with Nazi flags and swastikas.