Most failures in software usability can be attributed to poor decisions at the executive level, which are promulgated due to a culture of silence. Developers and designers should be encouraged to think critically about their work and be provided with official channels for expressing their opinions (in a non polemic manner).
The greatest engineering feats are the ones we don’t notice. The hallmark of a great designer is his ability to translate complexity into simplicity. The automatic transmission in a car represents significantly more engineering effort than a manual transmission, but it positively transforms the average user experience. The best consumer electronics always focus on hiding complexity, not showcasing it.
Not satisfied with this explanation, I proceeded to enumerate various doomsday accident scenarios. The principal’s otherwise cheerful demeanor suddenly darkened and after a quick and nervous glance at her watch she said that it was unfortunate that our meeting had to end so abruptly, but that she had to run to an important conference.
So, on a recent trip to Rome I decided to seize the opportunity and drop by the Vatican to pay my homage to Mr. Galileo’s statue. Not being familiar with the neighborhood, I consulted one of the Swiss guards for guidance. The soldier, in a somewhat disinterested voice, informed me that there was no statue of Galileo in the Vatican.